Customer research & analysis
We dig deep to find out what your customers’ challenges are, what they really need, and what they think about you and your competitors. From one-on-one interviews to ethnography to focus groups to wide-ranging surveys, we do it, and then we analyze it for you so everything makes sense.
We don’t just describe what your competitors look like—we delve into what they’re promising, what they’re implying and what your customers think about them. And we use that knowledge to give you a unique competitive edge.
Part of any real branding work is making sure your brand is aligned with your business objectives—what you’re currently doing, and what you could be doing. An aligned brand–business strategy is honest, attainable and strong.
We’re not talking about market position, or a vague description of your brand that could sound like it came from any one of your competitors. Through our process of brand positioning, we uncover what your customers can and do think of you, and you alone. Then we show you how to use that thinking in a way that’s relevant to your audiences.
Are you looking for some ideas on how you could offer a better, more relevant, complementary or customized product, service or partnership? Sometimes all you need is a fresh perspective to unleash your own creativity. Or maybe you’d like an agency to get creative for you. Either way, we can help.